Fidelity Bank
|Agent Field Officer (AFO)
Lagos, Lagos State, Nigeria
Summary
Managed agency banking operations, agent training, and compliance to drive market penetration and transaction volume for Fidelity Bank.
Highlights
Conducted market mapping and feasibility assessments to support expansion.
Onboarded and trained agents on agency banking products, expanding market reach.
Trained agents on POS operations, transactions, and dispute resolution.
Monitored transaction volumes and liquidity levels to ensure smooth operations and uninterrupted service delivery.
Ensured compliance with KYC and AML regulations during field operations.